We have developed the following guidelines or FAQ in order to meet our visitor's most common queries regarding our website. If you didn't find your concerned topics being discussed in the preceding page then please e-mail us at info@shopnbds.com and we will get back to you as soon as possible.

Welcome to Online Shopping. With a mission to offer services to people residing outside Nepal as well as to the locals to send gifts to their families and loved ones, Naya Baneshwor Department Store (P.) LTD. (NBDS) has launched Shopnbds.com. With a target facilitating them to do shopping for their families which will be delivered right in the doorsteps of their home within their desired time frame as well as benefiting them by offering a wide range of products to choose in reasonable local market rates. Within Nepal, our coverage extends beyond Kathmandu valley to more than 80 cities of Nepal.

You can register with Shopnbds.com in very simple easy steps. You can register with us through our new users registration form by clicking on "new user" menu in the top right corner of our web page, just click on this "New User" menu, fill-in the details and submit, and you will receive a welcome note from Shopnbds.com at the email address you have provided.

No, you do not have to get register to surf the web pages. You can visit the various sections of the website and see the products information and details. But it will ask you for registration if you wish to order for the items.

When you want to purchase the specific products, you just have to click on "Add to cart" option, which is at the bottom and right side of each item depending on which page you are in. You can always remove or change the quantity of the products from your shopping cart, you can go to your shopping cart page by clicking on the “View Cart” menu on the top right corner of the web page or by clicking on “Proceed to Checkout” button at top left bar of the web page.

We have currently divided our customers in two sub-divisions according to their difference in geographical location, payment modes and payment options:

International Customers (Residing outside Nepal)

Local Customers (Ordering from Nepal)

International Customers (Residing outside Nepal):
We accept the payment from our international customers in the following ways depending upon the customer's preference,

Credit Card: We accept VISA, MasterCard, American Express and Discover. We do our payment processing through Verisigns' PayflowPro on which your transaction will be 100% secure and safe. And your all data are transferred in 128-bit encryption mode. Hence, you can be assured of a secured and safe online transaction.

Cheque:
In this method you just have to mail your cheque at the address we provide during the final payment page. Please allow few days to a week to get your cheque deposited at the bank for your delivery to be at your specified time.

Local Customers (Ordering from Nepal):
We accept the payment from our local customers in the following ways depending upon the customer's preference,

Cash on Delivery:
This payment method is valid only for customers residing within Kathmandu, Lalitpur and Bhaktapur. During this process, the payment is accepted in cash when the ordered products are delivered if the ordering person and the recipient are the same. If the ordering person wants to order for their desired recipient rather than own, then in such case the ordering person will be contacted first for payment and after the payment the ordered products will be delivered to their desired recipients.

Local Credit Card:
This payment method is also valid only for customers residing within Kathmandu, Lalitpur and Bhaktapur. In this option the cardholders' signature is mandatory when the goods are delivered. If the ordering person wants to order for their desired recipient rather than own, In such case the ordering person will be contacted first for signature and here after the ordered products will be delivered to their desired recipient. We accept all VISA, MasterCard and Himalayan Bank Card valid in Nepal and India.

The checking out process consists of following steps and during browsing these pages you will also find the helpful and important guidelines in every page along with special instructions. Please read carefully and follow the instruction given in the proceeding pages during visiting these pages.

Shopping cart
After you have added your desired products in the shopping cart which you wish to purchase and when you want to Check Out or view the contents of the cart, you have to follow the "Shopping Cart" Section. This section allows you to modify/delete the chosen products. You can also change the quantities of the products. In this section you can also choose 'Delivery Confirmation Picture', this offer is only valid for orders within Kathmandu valley. After making changes click "recalculate" to see the final transaction. When done, continue to Step 2.

Choose Recipient
In this step, your recipient address will be displayed on the list, if there is no recipient it will redirect you to the new recipient form. Please fill the form or choose the recipient from the list displayed. You can also add/edit your new/existing recipient from your recipient address book. If you have a new recipient other than those who are enlisted in your address book, you can click on 'Add another address' to add new recipients to your address book. After you have selected the recipient details you will be asked to choose delivery date from the drop down menu just below the recipient details. When done, continue to Step 3.

Gift Wrap Options
In this step, you can include greeting card in your shopping cart and the option for wrapping, we have two options one as free and other as premium in which your items will be specially wrapped, and in the case of free wrapping we simply wrap the items in a wrapping paper and your message will be printed in a small note paper. When done, continue to Step 4.

Final Review
In this step, you can revise/edit before proceeding to the payment pages. In this page, you can also add special instructions for us regarding your order and delivery process. After finalizing, click on 'Continue' by choosing your preferred payment option.

Final Page: Payment Pages
As depending on the payment options you choosed it will redirect you to the different payment pages. For payment through International Credit Card, it will take you to credit card payment page where you have to enter your credit card details as specified and your card will be processed at the meantime by Verisign PayflowPro processor, and you will be notify whether your order has been accepted or declined. And as for other payment options it will take you to the respective payment pages. After confirmation, you will be redirected to your "My Account" page where you can view your transaction status as well as its details.

Yes, our payment process is 100% secure and safe, we use 128-bit SSL and we do processing through Verisigns' PayflowPro processor.

Since we have a wide range of products in our website and it just happens that you are looking for some specific products and you are not sure about the category in which you could find your desired product. In such cases or other similar cases where you have to make a search for your desired products. Then you can give the name of your desired products in the “Search Box” located on the left hand side of the web page and search for your desired products.
If you still can’t find your desired products or if your desired products is not listed in the website then you can request your desired products by providing the necessary information regarding the products like their model number, products brand and product type or any other details regarding your desired products in the “Just Request” option on the left hand side of the website below the “Main Categories” menu. For this click on the “Just Request” image and you will be taken to a page where you have to fill in the necessary information and finally click continue button. Then we will get back to you with the information that you have requested us as soon as we receive your request.

Yes, you can include greeting cards on your orders. You can add greeting cards to your order in the “Gift Wrap” page after the completion of shipping options during the checkout process. In this page you will find various greeting cards along with their respective occasions. Just choose your desired greeting card, enter your card message in the “Card Message” Box, choose your gift wrap option and click continue to go to the payment page.

Yes, you will receive your order processing and delivery confirmation according to below mentioned process. If you want any specific type of confirmation then you can always mention in the “Special Instruction Box” or e-mail us.

Email Confirmation:
You will receive the confirmation about your order while it is in process and after it has been delivered to the email address that you have provided us.

SMS Confirmation:
Now our customers from around the globe can receive their delivery confirmation on their mobile sets through SMS for free. Just they have to insert mobile number properly on their profile, for example: “9779851005947”, “country code” “mobile number” without any symbols and 0 at the initial. Our SMS service is available in more than 180 Countries but we do not guarantee as it depends on Nepal Telecom limitations.

In case of lost/forgotten password, click on the “Forgot password” button/menu in the top left corner of the web page below “login box” and fill-in either email address or user id you have provided us while registration. Then we will mail you your user id and password at the email you have provided us during registration.

You can find out the status of your order by checking the “My Account” page of our website which you can visit by clicking the “My Account” menu in the top middle portion of the web page.
In “My Account” page, you can also make changes in your personal information, change passwords, create/edit your recipient address book, and check your transactions. You can create address book of your desired recipients and contacts in the address book option available in the “My Account” menu. Also you can change or update your personal information like your contact number, address details e.t.c. You can also check your recent or previous transaction on this menu. And for the orders placed before 30 days, can be check at “my history”.

We offer two ranges of packaging:

Free (Normal):
This type of packaging does not carry any charges. In this type of packaging, the gift product will be packed on a simple wrapping paper. Please note that some product will be excluded from being packaged such as cakes, flowers and oversized products.

Premium:
For an additional fee of US$ 0.58, this type of packaging will be packed in an attractive wrapping paper with a flower or ribbons where appropriate. Please note that some product will be excluded from being packaged such as flowers, cakes and some oversized products.

For delivery within Kathmandu, Bhaktapur and Lalitpur, We provide free delivery for the orders above US$ 34.90 and US$ 2.91 extra for order size below it.

For delivery outside Kathmandu valley, delivery charges are based on the weight, volume and nature of the product as well as the destination of delivery. Delivery charge includes insurance as well.

If any recipient decided to pick up the gifts by themselves for their convinience, We will not be able to refund the delivery charges on such case.

Cancellation:
You may cancel your order by promptly sending us an email at info@shophbds.com within 12 hrs before the date you have specified for the delivery. You will have to inform us about your cancellation before we process your order. In such cases you will be charged 5% of your total amount in case of credit card payment and for other modes of payment we do not charge if cancellation made on time. This is done just to cover our credit card processing charges and not as a penalty to our valued customers.

Return or Exchange:
You may return most new, unopened items sold and fulfilled by Shopnbds.com within 24-48 hrs of delivery for a full refund with a cash voucher of same worth so that your recipient can shop their desired products any time in our department store. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you wish to exchange your items you can do so with our wide range of products available at all sections of our department store.

Please note that this cash voucher is valid only in our department store and we do not entertain exchange on perishable products like cakes, sweets, flowers e.t.c unless in case of damage or unavailability.

Delivery Charges:
If any recipient decided to pick up the gifts at our office for their convinience, We will not be able to refund the delivery charges on such case. Also, Delivery picture charge is not refundable if recipient decided not to take one.

Shopnbds.com will take care of your each and every order with highest priority. Owing to the nature of online shopping, the customer does not actually see the ordered products so we want to assure our customers that we greatly value your trust in us and we will take all necessary steps to make sure that the goods being delivered will be in top condition and meet every details and specifications made for the order.